Cancellation policy

Purchase Options: Pre-orders

What a pre-order is
A pre-order is a purchase of a piece that is not yet in our possession. Pre-order pieces are sourced through our private network and are clearly marked “Pre-order” on the product page and at checkout.

Payment
Payment is taken in full at checkout. We do not offer deposits or partial payments on pre-orders. The price shown at checkout is the final price of the piece, and it will not change after your order is placed.

What happens after you order
Once your order is confirmed, we secure the piece on your behalf. Your order is then placed on hold while the piece travels to us. On arrival, the piece is authenticated and inspected before your order is released for shipping. We will email you once it has shipped.

Timing
Estimated dispatch is 10 to 21 days from purchase. This is an estimate, not a guarantee. If your piece is delayed, we will contact you by email with an updated timeframe.

Cancellations
Pre-orders may be cancelled from your account within 15 minutes of purchase for a full refund. After 15 minutes, the piece has been secured on your behalf, and the order is final. It cannot be cancelled, returned or exchanged.

When we refund you in full
Your order will be cancelled and refunded in full, to your original payment method, if:
- the piece can no longer be secured from our network,
- the piece does not pass authentication, or
- the piece arrives materially different from its listing.

Condition
Condition descriptions for pre-order pieces are based on detailed photographs from our sourcing partner. When your piece arrives with us, we inspect it and will contact you if we notice anything not shown in the listing. Minor variations typical of pre-owned pieces, such as light wear, small marks or differences in how colour and texture appear on screen, do not count as material differences and do not qualify for a refund. A piece is only considered materially different if it is a different item from the one listed, or has significant damage that affects its use or appearance and is not shown in the photographs. 

Orders with in-stock pieces
If your order includes both pre-order and in-stock pieces, the in-stock pieces may ship separately and ahead of the pre-order.

All other terms in our Refund Policy and Shipping Policy apply to pre-orders.