Refund policy

All sales are final.
Every piece in The Archival Collection is unique: sourced, authenticated, and offered as a single object with its own history. For this reason, we do not accept returns or exchanges. This applies to all orders, domestic and international. We ask that you buy with intention.

Authenticity, guaranteed.
Every piece is authenticated before it is listed. If you believe a piece is not authentic, you must contact team@thearchivalcollection.com within 14 days of delivery, as confirmed by carrier tracking. Claims must include a written report from a recognized third-party authentication service, and the piece must be returned in the condition it was received. Once the piece is received and its authenticity is independently re-verified, we will issue a complete refund of the purchase price. Claims made after 14 days cannot be accepted. This allows us to verify each claim promptly while the piece is still in its original condition.

Condition, described honestly.
Every piece is pre-owned unless stated otherwise, and may show signs of wear consistent with its age. We photograph and describe each piece as it truly is, and our photographs are part of that description: wear visible in the images is considered disclosed, even if not mentioned in writing. If you have any questions about condition, measurements, or provenance, please ask us before you purchase.

If something arrives damaged.
In the rare event a piece is damaged in transit, contact us within 48 hours of delivery at team@thearchivalcollection.com with photographs of the piece and all packaging. Please keep the packaging, as it may be required for a carrier claim. We will work with you to resolve it.

Delivery.
All orders require a signature on delivery. Claim windows are measured from the delivery date confirmed by carrier tracking, and orders signed for are considered received.

Cancellations.
Orders may be cancelled from your account within 15 minutes of purchase. After that, please contact us at team@thearchivalcollection.com; we can cancel an order until it has been dispatched. As most orders ship within 24 hours, we recommend reaching out as soon as possible. Cancelled orders are refunded to the original method of payment, less non-refundable payment processing fees. Once a piece has shipped, the sale is final.

Pre-orders
Pre-order pieces are secured on your behalf shortly after your order is placed. Pre-orders may be cancelled from your account within 15 minutes of purchase. After that, they are final and cannot be cancelled, returned or exchanged. The one exception: if a pre-order piece does not pass authentication on arrival with us, or arrives materially different from its listing, we will refund your order in full before it ships. Condition is shown in the photographs on each listing. Please contact us at team@thearchivalcollection.com with any questions before purchasing.

Refunds.
Where a refund is issued, it will be returned to the original method of payment within 5 to 10 business days of approval.